Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICAICT209A Mapping and Delivery Guide
Interact with ICT clients
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | ICAICT209A - Interact with ICT clients |
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Description | This unit describes the performance outcomes, skills and knowledge required to provide routine information and communications technology (ICT) client support in a professional manner. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to frontline technical support personnel who interact with clients in an ICT support role. Communicating effectively and simplifying technical problems are key components of client support roles. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Deliver support to ICT clients |
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Element: Respond to ICT client complaints |
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Element: Evaluate received ICT client complaints |
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